Accessibility Statement for the website www.caffebristot.com
This statement was drafted on 06/08/2025.
The present content can be read and made available by NVDA screen readers for Windows and VoiceOver for iOS. Alternatively, through the “read page” tool available with UserWay PRO.
Procaffè S.p.A. is committed to ensuring the accessibility of its website www.caffebristot.com, in accordance with Legislative Decree no. 82 of 27 May 2022 implementing European Directive 2019/882.
Procaffè S.p.A. firmly believes that it is a collective moral duty to allow everyone to access information, products, or services without obstacles or barriers, so that everyone can live with dignity, equality, and independence. For this reason, resources have been invested to make the site easier to use and more accessible to all, including people with disabilities.
In compliance with Legislative Decree 82/2022, the following information is provided:
1. Information on the assessment of how the service meets accessibility requirements, specifying the applicable requirements;
2. General description of the service, in accessible formats;
3. Descriptions and explanations necessary to understand how the service works;
4. Description of how the service meets accessibility requirements;
5. Information demonstrating that the service delivery process and related monitoring ensure compliance;
6. Assistance and reporting of any accessibility issues.
1. Accessibility requirements and applicable criteria
The requirements for digital accessibility are set out in Legislative Decree no. 82 of 27 May 2022 “Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services,” which, for technical aspects, refers to UNI EN 301549 standard.
Specifically, website compliance must be assessed against the criteria indicated in Chapters 9 “Web” and 10 “Non-web content,” which refer to the Web Content Accessibility Guidelines (WCAG) 2.1 at level A+AA.
he four fundamental principles of digital accessibility, expressed by WCAG 2.1, are:
● Perceivable – Content is presented clearly and understandably
● Operable – The interface is easily navigable by all users.
● Understandable – Information and operations are intuitive and easy to interpret.
● Robust – The site is compatible with the most common assistive technologies.
Based on the aforementioned UNI EN 301549 standard, which clearly lists the 50 success criteria to consider when verifying website accessibility, technical analyses have been carried out on the website content, which includes both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as processing digital forms and completing authentication, identification, and payment processes.
Excluded areas of application
Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the Decree do not apply to the following website content and mobile applications:
● Pre-recorded time-based media published before 28 June 2025;
● Office file formats published before 28 June 2025;
● Online maps and mapping services, provided that for maps intended for navigation, essential information is provided in an accessible digital form;
● Third-party content that is neither funded nor developed by the relevant economic operator nor under its control;
● Content of websites and mobile applications considered archives, containing only content that has not been updated or revised after 28 June 2025.
2. General description of the service
This website is aimed at the end consumer and offers a commercial information and direct sales service for the Bristot brand, allowing users to discover, select, and purchase company products. The user can explore products through filters, add items to the cart, register to access their personal area. In addition to providing the complete purchasing flow, the site also allows users to consult the company blog, explore the history and values of the company, directly access the Academy, consult customer service, and contact the company.
3. Functioning of the service
The site is accessible from desktop, tablet, and smartphone devices via the main web browsers currently available and is provided in English. Part of the site is also available in Italian and German.
The website navigation is designed to be intuitive and consistent, through a main menu that allows direct access to the most relevant sections (shop, Ho.Re.Ca. section, blog, and academy). By selecting the Shop area, the user accesses a section entirely dedicated to purchasing products and after-sales service.
The following is a detailed explanation of the main services offered by the website, divided between commercial information and purchase flow.
Commercial information services:
● Consulting company information: users can learn more about the company, its products, and values through the dedicated menu sections.
● Navigation via search: users can directly search for a product by entering a keyword in the search bar at the top of the page.
● Requesting information: users can contact the company by email or telephone number provided on the contacts page, accessible via the menu, or by filling out the dedicated form.
● Consulting the blog: users can access the blog through the dedicated menu section. Within the blog page, articles can be sorted by publication date or topic by setting the available filters. To view an article, users must click the “read” button on the content preview.
● Accessing the Academy website: the site provides a direct link to the Academy platform via the dedicated menu section.
● Consulting Ho.Re.Ca. products: users can view products available for commercial and professional use by selecting the dedicated menu section. A dropdown menu allows users to select specific products of interest and view the corresponding page.
Purchase flow services (starting from https://www.caffebristot.com/en/shop/):
● Consulting products: users can view the various products offered by the company by selecting the Shop menu section, and within the returned page, identifying the category of interest. Each category shows all related products, each with a detailed product sheet including product name, code, features, price, origins, and video.
● Making a purchase: users can purchase by clicking the dedicated icon under the product preview or the “Add” button in the product sheet. To proceed to checkout, users must click the dedicated menu item at the top, proceed to the checkout screen, log in or enter their data without registration, and select a payment method. Once all fields are completed, the order can be submitted.
● Accessing the reserved area: users can register or log in to their reserved area by clicking the dedicated menu section. By entering the requested information, users can access their personal area or create an account.
● Making a return: to make a return, users must send an email to the contact specified on the site, following the procedure described on the “Return” page accessible from the “Assistance” menu in the Shop area.
● Navigation via search: users can directly search for a product by entering a keyword in the search bar at the top of the page.
● Navigation via filters: within product pages, users can refine their search using different filters.
● Contacting customer service: users can contact customer service via the dedicated form available on the “Customer Service” page, accessible from the “Assistance” menu or the footer.
4. Meeting accessibility requirements
To improve accessibility and user experience, Procaffè S.p.A. has integrated the UserWay PRO accessibility widget into the website subject to this statement. Its use by website users is completely free of charge and allows the site to improve compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
UserWay PRO offers multiple features to enhance website accessibility and user experience, through a dedicated panel accessible by clicking on the widget icon or via the CTRL+U keyboard shortcut, as listed below.
● Screen Reader: reads aloud all page content without the need to install an external reader.
● Dictionary: allows access to dictionary consultation without leaving the website. Essential for users with cognitive disabilities, non-native English speakers, and others.
● Bigger Text: allows increasing text size on screen with four different levels, making every part of the site immediately more readable.
● Saturation: adjusts color intensity of a site to high, low, or grayscale.
● Contrast: inverts website colors or allows switching between light and dark contrast modes.
● Smart Contrast: ensures that all site colors fully comply with ADA standards, guaranteeing greater content visibility.
● Highlight Links: emphasizes links, buttons, and other interactive clickable elements with high-contrast bright colors, making them easier to identify and improving usability, navigation, and overall accessibility.
● Stop Animations: pauses content that moves or updates automatically, considered a barrier to accessibility. It stops animations and flashing content that distract or may trigger epileptic seizures in at-risk individuals.
● Text Spacing: adjusts text and line spacing to improve readability for dyslexic and visually impaired users, offering three levels of customization for a more accessible reading experience.
● Line Height: increases line height to ensure more comfortable spacing throughout the site text.
● Text Alignment: aligns site text left, right, or center for a more personalized and accessible reading experience.
● Dyslexia Font: the “UserWay Dyslexia Friendly” font improves readability and provides a smoother reading experience for visitors with dyslexia.
● Big Cursor: increases the standard cursor size by 400%, ensuring the pointer is always visible. Allows faster, more accessible navigation through hyperlinks, tabs, and form elements.
● Tooltips: displays alternative text and ARIA labels for on-screen elements with a simple mouse hover. Tooltips are highly visible, high-contrast, and easy to read for visually impaired users with accessibility needs.
● Page Structure: quickly reveals page titles, landmarks, and links in a clear, structured, easily navigable, and accessible way. Helps both disabled and non disabled users to find desired content more quickly.
In addition to the features users can activate from the accessibility menu, the UserWay PRO widget can detect numerous site non-conformities and make necessary corrections in real time, without modifying the source code but only what the browser displays on screen. This allows the website to be more accessible for all end users, including those using assistive technologies.
The accessibility of web content for users relying on assistive technologies, such as screen readers, alternative keyboards, or voice commands, is further supported by ARIA attributes, which describe the role, state, and properties of user interface elements, communicate dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and support keyboard navigation in complex components.
4.1. Additional accessibility requirements relating to e-commerce services
The service ensures the accessibility of identification, security, and payment functionalities.
The e-commerce service is managed via the WooCommerce platform, which offers specific accessibility features available at: https://woocommerce.com/it/accessibility/.
Regarding electronic payments, the site relies on the main market leaders, listed below:
● PayPal: does not publicly provide a VPAT but offers a support page on accessibility. For accessibility reports regarding the payment service, consult:
https://www.paypal.com/uk/cshelp/contact-us
● Google Pay: provides accessibility features, as stated in the Google Wallet Guide. For accessibility reports regarding the payment service, fill out the following contact https://support.google.com/accessibility/contact/contact_google_disability
● Nexi Pay: does not publicly provide a VPAT but provides an Accessibility Statement for the Nexi Pay app. For accessibility reports regarding the payment service, email: accessibility@nexigroup.com
User identification takes place in an accessible manner through systems that provide the functionality in a perceivable, operable, understandable, and robust way.
Compliance status
To determine the site’s compliance status, the guidelines and evaluation checklist prepared by AgID were used.
This website is partially compliant with the requirements set out in Appendix A of the UNI CEI EN 301549 standard and, since it was published before 28/06/2025, the company intends to achieve full compliance upon the future release of a new website.
5. Accessibility monitoring process
On the occasion of a future update of the website subject to this statement, Procaffè S.p.A. will dedicate particular attention to the service delivery process to ensure compliance with digital accessibility regulations, also considering possible support from external consultants for the following activities:
● Technical accessibility audit of the website through a gap analysis;
● User testing of the main user flows, including the use of assistive technologies;
● Analysis of technologies, plugins, and third-party services implemented on the site;
● Reporting of gaps and non-conformities identified through the technical audit and tests; ù
● Validation of corrections of non-conformities made
● Drafting accessibility documentation available to the public;
● Training of staff on best practices for digital accessibility;
● Defining internal policies and procedures for handling assistance requests submitted by users.
Procaffè S.p.A. intends to consider carrying out periodic technical audits to monitor website accessibility over time, possibly with the contribution of third-party specialists in digital accessibility, in order to implement improvements also resulting from user suggestions.
In such cases, technical audits will be carried out by an external consultant specialized in accessibility, using up-to-date technological tools in line with current regulations to reassess compliance status in various ways: semi-automatic code checks, manual user tests, and the use of assistive technologies.
6. Assistance and reporting issues
In case of difficulties accessing website content and functionalities, or for any further assistance, the user may:
– Send a message to the following email address: info@procaffe.it
Fill in the form available at the following page: https://www.caffebristot.com/en/contact/form/
– Contact the telephone number: +39 0437 938111
In the communication, please specify:
• First and last name;
• URL or sections of the website subject to the report;
• Clear and concise description of the issue encountered;
• Tools used (operating system, browser, any assistive technologies);
• Any suggestions to improve accessibility.
Reports will be handled as quickly as possible and may contribute to the continuous improvement of the website’s accessibility.
